New items may be returned within 14 days of purchase for store credit only, minus 10% restocking fee. Items must be returned in original, as-received condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs.
Cash, credit/debit cards, checks (payable to Suburban Music), or Zelle payments (to suburbanmusicwheaton.com "Anarosa Music") will be accepted for lesson fees, purchases, and monthly automated withdrawals. Returned checks will be subject to a $25 fee payable to Suburban Music, in addition to any fees or penalties charged by your bank.
Lesson fees are non-refundable. Lesson fees are to be prepaid before the first lesson of each month. Private lessons on all instruments are scheduled once per week, at the same day and time with the same teacher. Each lesson lasts 30 minutes. Current rate is $33 for each Weekly Lesson, $36 per Drop-In Lesson. Teachers are paid for each scheduled lesson from prepaid lesson fees, regardless of student attendance. To be eligible for a make-up lesson, a current student must inform Suburban Music of a cancellation with at least 24 hours of notice in advance of a regularly scheduled lesson. Suburban Music must be advised in writing that a student plans to discontinue lessons 30 days in advance, as lesson fees will continue to accrue as long as the student remains on the schedule, regardless of student's lesson attendance. Student accounts will be considered delinquent after 60 days without payment, and any unpaid lesson fees will be charged at the current Drop-In rate, and the account will be referred to a collections agency. Students/Parents accept liability for delinquent accounts, and agree to pay collection fees and any legal fees associated with collections efforts.
Make-Up Lessons will be offered to current weekly students; it is the responsibility of the student to schedule a make-up lesson before it expires within 60 days. Make-Up credits can not be applied to weekly lesson fees, a make-up lesson must be scheduled in addition to a current student's weekly lesson. Once a student has discontinued, they forfeit any outstanding make-up credits.
Students of Suburban Music receive a discount of 15% off in-stock accessories and printed music.